If you are paying on a balance from a visit and/or procedure that occurred PRIOR to November 1, 2021, please click the link below and use “InstaMed” to pay your bill online.
If you are paying on a balance from a visit and/or procedure that occurred ON OR AFTER November 1, 2021, please click the link below and use “MyChart” to pay your bill online.
If you are experiencing a financial hardship, please give our billing department a call to discuss payment options: 208-664-8253
Read through some of the frequently asked questions. Contact us if you need more clarity or any other questions.
Contracted, PPO & HMO with Copays or Deductible
If we are contracted with your insurance carrier, we will bill your insurance for you. Copays are collected upon check in at the time of service, as required by your insurance company. If you do not pay your copay at the time of service, you may be subject to a $10 processing fee for us to process a statement to collect your copay. There may be situations where you may be left with a balance when unknown copays, deductibles or non-covered services exist. This balance will not be subject to a processing fee and is due 30 days from the date on the billing statement you receive. However, if you fail to pay within that 30-day period, you will be subject to a $10 processing fee unless other payment arrangements have been made. You will not receive a statement of a balance due from our office until after your insurance carrier has processed your claim, either paying their portion of the charges, applying them to your deductible, or transferring them to patient responsibility.
Patients Without Insurance Coverage
Payment at the time of service is required. We offer a 10% discount to patients paying for their services in full at the time of their visit. Short-term payment plans are available but must be requested prior to the services being performed.
We will bill Medicare for you. You will receive a statement after Medicare has processed your claim, either paying their portion of the charges, applying them to your deductible, or transferring them to the patient responsibility. If you have supplemental insurance to Medicare, we will also bill your Medicare Supplement for you. You will receive a statement from our office after Medicare and your secondary insurance have processed your claim.
We accept children under the age of 18 years old that reside in Kootenai County on the Idaho State Medicaid program. Children on the Medicaid program are required to present a current medical card to the receptionist upon arrival at each visit. If you do not have your current medical card upon arrival and we are unable to verify your eligibility, you may be asked to reschedule your appointment or pay for your services in full at the time of service.
Laboratory and Other Ancillary Services
Although Ironwood Family Practice provides many of its services in the office, at times it is necessary to obtain services from an outside laboratory or other ancillary service. You will receive a separate statement of charges for services provided outside our office. An example of these services would include: laboratory charges for special tests ordered, specimen evaluation, radiological services, etc.
Non-Contracted or Other Insurance Carriers
As a courtesy to all our patients, we will bill your primary insurance for you. You will, however, receive a statement from our office immediately after your services are rendered. If your insurance has not paid for the services rendered within 30 days, you are responsible for paying the balance in full. If the balance is not paid in full, you will be subject to a $10 processing fee until the balance is paid in full, unless other payment arrangements have been made. We will reimburse you for any payment we receive if and when your insurance pays us directly. If you know your deductible is not met or the services rendered are not a covered benefit, we request that you pay at the time of your visit.
If you are a new patient and you have a copay, the copay is collected at the time of service. All charges will be billed to your insurance. If you have a balance after your insurance carrier has processed your claim, you will receive a statement for the remaining balance. If you do not have insurance, payment at the time of service is required. We offer a 10% discount to patients paying for their services in full at the time of their visit.
Workers Compensation Claims
If you have a new injury that occurred while at work, please contact an Occupational Medicine clinician for an appointment. Ironwood Family Medicine does not bill Workers Compensation for new injuries.
**If your injury is covered under Washington Labor and Industry, we cannot see you for this injury.
Services Provided to Minors
A “Minor” is defined as someone under the age of 18 who is not considered legally emancipated from his or her parent or guardian. We realize that there may be an arrangement regarding who is responsible when paying for medical services provided to a minor. However, it is our policy that the parent or guardian who requests medical care for the minor is the financially responsible party.
Missed or Failed Appointments
We understand that circumstances may arise causing you to cancel or reschedule your appointment. However, please be considerate to our patients that need to be seen sooner by notifying our office at least 24 hours prior to your scheduled appointment time. Patients who do not notify our office at least 24 hours in advance may be charged a $25.00 fee which is not covered by your insurance.
Nonsufficient Funds/Collection Accounts
All nonsufficient funds will be subject to a $20 fee. If your account is turned over to collection, you will be sent a termination letter indicating that you seek medical care elsewhere.