(208) 667-4557

 

920 Ironwood Drive, Suite 101 / Coeur d'Alene / Idaho 83814

     
 
 
 
 

Ironwood Family Practice

At Ironwood Family Practice in Coeur d’Alene, we believe communication is the best policy. Below are some of our standard policies for your convenience. All of our policies are ready to print so you can have them filled out prior to your next appointment with us. Please let us know if you have any questions regarding our family practice policies.

Financial Policies

Medical Records Policy

Appointment Policy

Services Provided to Minors

Telephone Call Policy

Financial Policies

Ironwood Family Practice is committed to providing high-quality, comprehensive family health care and personal service to our patients. For every commitment, there is an obligation. It is the patient's responsibility to meet all financial obligations.

As we see patients from many different insurance plans, it is impossible for us to know all the covered benefits, copays and deductibles for each individual plan. While it is our intention to assist you, it is still your responsibility to ensure that all services rendered or referred by Ironwood Family Practice on your behalf are paid in full. In order to clarify Ironwood Family Practice’s Financial Policy, we have listed our financial requirements in a downloadable pdf.

 
 

Medical Records Policy

Ironwood Family Practice is happy to provide each patient with one complete copy of their chart free of charge. If additional copies of the chart are requested by the patient there will be a charge per page and payment will need to be received before records are released.

Please allow 7 to 10 working days for your medical record release request to be processed. If you have a situation in which you need your copies released sooner, please contact our medical records department at (208) 667-4557 and they will assist you.
 

 

Appointment Policy

Our clinic is open Monday – Friday, 7:00 a.m. to 5:00 p.m. Office visits are by appointment which should be scheduled in advance. Same-day appointments are usually available for urgent or sudden illness. However, we have a limited number of same-day appointments available every day. If there is not an available appointment with your primary care physician, you will be offered an appointment with the on-call physician or one of the midlevel providers.

CANCELLATIONS:
If you cannot keep your scheduled appointment, we ask that you notify us as soon as possible. You may be charged a fee if office visits are not cancelled at least 24 hours prior to a missed appointment.

EMERGENCIES/AFTER HOURS:
If you have a life-threatening emergency, you should call 9-1-1 or go immediately to the nearest emergency room. If you need to see a physician after regular office hours for urgent or emergent problems, you can be seen at Kootenai Urgent Care, which is a physician-owned urgent care facility located in Coeur d’Alene, Hayden, and Post Falls. Appointments for prescription refills and long-term illnesses should be handled during routine office hours.

WALK-IN VISITS:
Walk-in visits should only be used for true emergencies, as they create a scheduling problem for everyone. We ask that you please call first so we can advise you on the best approach to ensure appropriate medical care. In the event you cannot call ahead and your need is urgent, we will have a member of our clinical staff evaluate your needs and you will be seen on a first come, first served basis, depending on the urgency of the situation.
 

 

Services Provided to Minors

During your absence, your child may suffer an illness or injury that requires medical attention. To ensure that your child will get the necessary attention as timely as possible, you should complete a Consent to Treatment of a Minor form, which is available on our website. This form gives Ironwood Family Practice permission to treat your child if the need arises.

 

Telephone Call Policy

Every phone call is important to us, and we will attempt to answer your calls and return your phone messages as promptly as possible. Please leave a phone number where you know we will be able to reach you. If you call for an urgent matter, we will make every effort to respond immediately.

Please be aware that the providers will not leave their scheduled patients to return routine phone calls; these are generally answered after patient care sessions are finished.

Good medical care cannot always be accomplished over the phone, so we may advise you to schedule an office visit to discuss your concerns, problems, or test results.
 

 
 

Ironwood Family Practice
920 Ironwood Drive
Suite 101
Coeur d'Alene, ID 83814
PH: (208) 667-4557
FAX: (208) 765-2887

I am so thankful for Dr. Emry and staff at Ironwood Family Practice. They always make me feel like a priority and are accommodating and friendly.

- Shane L.
Dalton Gardens, Idaho

 

 

 

 
 

PH: (208) 667-4557
FAX: (208) 765-2887
920 Ironwood Drive
Suite 101
Coeur d'Alene, ID 83814

 

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